Terms & Conditions
Last updated: May 24th, 2024
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with https://www.hpacademy.com website (the "Service") operated by High Performance Academy Ltd ("us", "we", or "our").
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Money Back Guarantee (Refunds)
Our Money Back Guarantee is valid for 60 days on all course purchases made. If you opt for a payment plan, this time period starts from the date of your first payment. If 60 days have passed since your purchase or first payment, unfortunately, we can’t refund you. Your refund can only be made to the credit card or via the same payment method (PayPal, Apple Pay, Google Pay, etc) you used for the initial purchase. You must contact us through our website's contact page to request a refund.
The HPA Money Back Guarantee only applies to one purchase of a specific course or package. For example, if you make a purchase, get a refund and then purchase the course for a second time, we retain the right to decline your second and any further refund requests. This also applies if you have bought multiple courses simultaneously only to request a refund on them all. This money-back guarantee is a good-faith agreement to help you determine if HPA content and teaching style are for you, and abuse of the system will not be tolerated.
We are here to help you make the right choice before purchasing, avoiding the above scenarios and helping you reach your learning goals.
Our money-back guarantee does not cover our Gold Membership subscription or any future subscription services. However, you can cancel this service at any time. Once you have cancelled your subscription, you will not be charged again. You can cancel your membership in your user dashboard. If you can't sign in to your dashboard or are having issues, please contact us via our contact page.
Payment Plans
Some of HPA courses and packages are available for purchase with a payment plan. This payment plan option is available at checkout. These payment plans are interest free. When you checkout you will get instant access to the course material. If you miss a payment or a payment doesn't go through we will try and contact you to organise a new payment. If you continue to miss payments your account will be suspended.
If you wish to get a refund on your course, all payments made will be refunded if you are within the 60-day money-back guarantee period, which starts from the date of your first payment.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Accounts
All video course materials provided are strictly for your personal use and must not be shared, streamed, or distributed to any other person or entity. Unauthorized sharing, distribution, uploading, streaming, or transmitting of the materials in any form is strictly prohibited and may result in legal action. Furthermore, the sale or transfer of your account to any other individual or entity is expressly prohibited. Compliance with these terms is essential to maintain the integrity and value of our educational offerings.
When you create an account with us, you must always provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms and may result in the immediate termination of your account on our Service.
You are responsible for maintaining the confidentiality of the password you use to access the Service and for any activities or actions performed under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any security breach or unauthorized use of your account.
You may not use a username that is the name of another person or entity not lawfully available for use, a name or trademark subject to any rights of another person or entity without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.
Your account is solely for your personal use. Streaming, sharing, or selling your account to any other individual, entity, or organization is prohibited.
Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of support@hpacademy.com and include in your notice a detailed description of the alleged Infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.
Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of High Performance Academy Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both New Zealand and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of High Performance Academy Ltd.
Links To Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by High Performance Academy Ltd.
High Performance Academy Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that High Performance Academy Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Governing Law
These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you disagree with the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
High Performance Academy Ltd
https://www.hpacademy.com
21 Margaret Place
Frankton
Queenstown 9300
+6421611455
